This article explains how to contact Digiforma Support, our response times, and how Formy, our AI agent, provides first-level assistance.
Contact Digiforma Support
Contacting support via Help > Contact us
Sign in to your Digiforma account.
In the left-hand menu, open the Help section, then click Contact us.
Click Ask a question to start a conversation with Formy.
Our team is committed to handling escalated requests within 24 business hours. Our support team is available from 9:00am to 6:00pm.
Information to prepare
To help our support team process or route your request efficiently, please provide:
The nature and subject of your request.
Any relevant contextual information.
Screenshots, if applicable (Formy can read them).
The more details you provide, the more accurate Formy's response will be.
Formy: Your intelligent first point of contact
Formy is your personalized AI assistant, designed to answer your questions instantly.
How does Formy help?
Instant answers: Formy responds immediately to common questions using our knowledge base.
Smart escalation: If your request is complex, or if you ask to speak with a human, Formy will hand your case over to the Digiforma Support team.
Formy is available 24/7. Our human support agents step in during support hours (9:00am to 6:00pm) after the AI has completed its initial assessment.
Escalation to the Support team for complex requests
We remain committed to ensuring your requests are properly handled:
Complex cases: Our team of experts takes over issues that require in-depth analysis.
Quality monitoring: We review interactions to continuously improve the accuracy of Formy's responses.
Continuous learning and improvement
Our AI agent is constantly evolving to serve you better:
Learning from interactions: Every conversation helps improve the accuracy of future responses.
Human escalation: Depending on the situation, escalation rules are applied. Formy will automatically forward your request to the Digiforma team or offer to connect you with a support agent.
Feedback: Your feedback is essential to improving our AI. Please don't hesitate to share your comments with us.